Responsible Gaming at dx999

💰Deposit Limits

A deposit limit is the simplest and most effective tool for keeping your gaming spend within a budget you are comfortable with. At dx999, you can set a deposit limit from your account dashboard at any time, choosing from daily, weekly, or monthly options. Once set, the limit takes effect immediately — no waiting period applies to limit reductions.

• Daily limit: the maximum total amount you may deposit across all methods in a single calendar day.
• Weekly limit: a rolling 7-day cap that resets at midnight on the same day of the week the limit was first set.
• Monthly limit: a calendar-month cap applying from the first to the last day of each month.
• Limit increases require a 24-hour cooling-off period before taking effect, giving you time to reconsider.

We recommend reviewing your deposit limit every month. If you have any difficulty setting a limit through the dashboard, contact [email protected] and our team will apply the limit to your account immediately.

⏱️Session Time Limits

Time can pass quickly when you are absorbed in a game. Session time limits are designed to keep you aware of exactly how long you have been playing, so that gaming does not inadvertently crowd out other important parts of your day. You can set a session time limit from your dx999 account settings at any time.

• When your chosen session time is reached, dx999 displays a full-screen notification reminding you how long you have been playing and your net win or loss for the session.
• You may choose to receive the notification only, or to be automatically logged out when the limit is reached. Auto-logout is the stronger option and is recommended for players who find it difficult to stop voluntarily.
• Session limits reset at the beginning of each new session. They do not carry over. If you would like a platform-wide limit on total daily play time, contact our support team.

🚫Self-Exclusion

Self-exclusion is for players who want to take a complete break from gaming — not just a limit on how much they spend, but a full block on access to the platform. dx999 takes all self-exclusion requests seriously and processes them immediately, without challenge or delay.

• 30-day exclusion: a one-month break after which your account access is automatically restored unless you request an extension.
• 90-day exclusion: a three-month break, recommended for players who have noticed gambling is causing regular stress or financial strain.
• 180-day exclusion: a six-month break, strongly recommended where gambling has become a habitual problem affecting daily life.
• Permanent exclusion: your account is closed permanently. Any remaining balance is returned to your verified payment method. This decision cannot be reversed.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration. The exclusion will be applied to your account within one hour of your request being received, and you will receive a confirmation email. During the exclusion period, you will not receive any promotional communications from dx999.

⚠️Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs — drawn from internationally recognised responsible gaming frameworks — may indicate that gambling has moved beyond entertainment and is beginning to cause harm:

• Spending more money than you planned or can afford to lose on gaming in a single session or over a week.
• Chasing losses — continuing to play or increasing bet sizes in an attempt to recover money you have already lost.
• Borrowing money, selling possessions, or using funds earmarked for essential bills or family needs in order to gamble.
• Feeling restless, anxious, or irritable when attempting to reduce your play or when unable to access the platform.
• Lying to family members, friends, or colleagues about how much time or money you spend on gaming.
• Gaming interfering with your work, studies, family relationships, sleep, or overall mental health.
• Repeatedly trying and failing to cut down or stop gambling, despite a genuine desire to do so.

🔞21+ Age Policy

dx999 enforces a strict minimum age of 21 years for all players. This is not simply a platform rule — it is our genuine commitment to protecting young people in Bangladesh from the potential harms of gambling at an age when they are not yet equipped to manage its risks.

The following age protection measures are in force on the dx999 platform at all times:

• All new players must confirm during registration that they are aged 21 or above. False declarations are a breach of our Terms and Conditions and will result in account closure.
• Identity verification (KYC) requires submission of a government-issued photo ID such as your Bangladesh National ID (NID) or passport, which includes your date of birth for age confirmation.
• Where dx999 has any reason to suspect that a registered player is under 21, the account is immediately suspended pending an age verification check. Any winnings accumulated on an underage account are forfeited and all deposits are returned.

📊Reality Checks and Activity Tracking

Reality checks are brief, on-screen notifications that appear at regular intervals during your gaming session. They display three pieces of information: how long your current session has been running, how much you have deposited in the session, and your net win or loss position. These reminders are designed to interrupt autopilot behaviour — the tendency to keep playing beyond your original intentions without consciously deciding to do so.

You can view a full history of your gaming activity — including all sessions, deposits, withdrawals, bet sizes, and game outcomes — from the Activity History section of your dx999 account dashboard. We encourage all players to review their activity history regularly as part of maintaining a healthy relationship with gaming.

🆘Get Support Now

If gaming is causing you distress, financial difficulty, or personal harm — or if you simply want to talk to someone about your gaming habits — our support team is available 24/7. There is no threshold you have to cross before reaching out. You do not have to be in crisis. You do not have to be certain it is a problem. If you are wondering whether gaming is becoming a problem, that alone is reason enough to get in touch.

When you contact us about a responsible gaming concern, your message is handled by a dedicated member of the support team — not an automated system. We will listen, explain your options, and apply any protective measures you request, immediately and without pressure. Your account information and the content of your support conversation are kept strictly confidential.