dx999 Privacy Policy

01Introduction

This Privacy Policy ("Policy") describes how dx999 ("we", "us", "our") collects, uses, stores, and discloses information about you when you access or use the dx999 platform at dx999.pro, including all services, games, betting products, and customer support channels offered under the dx999 brand. We are committed to protecting the privacy of all players who use our platform, in particular our primary audience of players based in Bangladesh.

By registering an account on dx999 or continuing to use our platform after this Policy has been updated, you acknowledge that you have read and understood the terms of this Policy and consent to the collection and use of your personal information as described herein. This Policy is incorporated by reference into our Terms and Conditions, which are available at dx999.pro/terms-conditions.

02Information We Collect

dx999 collects personal information from you in the following categories, each of which is collected only to the extent necessary to provide, maintain, and improve the services we offer:

• Registration data: Your full name, date of birth, mobile phone number, and email address provided when you create a dx999 account. This information is used to verify your identity, create your account, and communicate with you.
• Identity verification documents: Copies of your National ID (NID), passport, or other government-issued identification requested during KYC checks. These documents are stored securely and used solely for compliance purposes.
• Payment and transaction data: Records of all deposits and withdrawals including the payment method used (bKash, Nagad, Rocket, bank transfer), transaction amounts, timestamps, and reference numbers. Payment account numbers are partially masked in our records.
• Gameplay and betting activity: Records of your game history, bet amounts, game outcomes, session duration, and bonus redemption activity. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Device and technical data: Your IP address, device type, operating system, browser type, and general geographic location (country/city level). This data is used to deliver the platform to your device, detect fraud, and ensure platform security.
• Communications data: Records of your interactions with dx999 customer support, including emails, live chat transcripts, and any complaints or queries submitted to [email protected]. These records are retained to ensure continuity of service and to support any dispute resolution process.

We do not collect sensitive categories of personal data such as biometric data, health information, political opinions, or religious beliefs. We also do not collect financial account credentials (such as mobile banking PINs or passwords) — payment verification is handled entirely by third-party payment gateways.

03How We Use Your Information

The personal information dx999 collects is used exclusively for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account creation and management: Processing your registration, verifying your identity, managing your account settings, and enabling you to access all dx999 services including games, betting, and promotions.
• Transaction processing: Handling all deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts. Verifying that payment methods belong to the registered account holder to prevent fraud and money laundering.
• Legal and regulatory compliance: Fulfilling our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements. Retaining records as required by law and cooperating with regulatory authorities and law enforcement where legally required.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling, applying deposit limits and self-exclusion tools requested by players, and contacting players where we believe intervention may be in their best interest.
• Platform security and fraud prevention: Detecting and preventing unauthorised access, fraudulent accounts, bonus abuse, money laundering, and other prohibited conduct as defined in the dx999 Terms and Conditions.
• Service communications: Sending you transactional notifications (deposit confirmations, withdrawal updates, account alerts) and, where you have opted in, promotional communications about dx999 bonuses and offers. You may opt out of promotional communications at any time by contacting [email protected].

04Legal Basis for Processing

dx999 processes your personal data on the basis of the following lawful grounds, as applicable to each processing activity:

• Contractual necessity: Processing that is necessary to fulfil our contract with you — that is, to provide you with the dx999 gaming platform and all associated services. This covers account registration, transaction processing, gameplay records, and customer support.
• Legal obligation: Processing that is required by applicable law, including AML/KYC obligations, data retention requirements, and cooperation with regulatory or law enforcement authorities. dx999 cannot waive these obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and improving the quality of our services, where these interests are balanced against and do not override your privacy rights.
• Consent: Processing for optional activities such as receiving promotional communications, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05Sharing Your Information

dx999 does not sell, rent, or trade your personal data. We share your information only with the following categories of recipients, and only to the extent necessary for each stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and supported banking partners receive the minimum data required to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by data protection obligations.
• Identity verification providers: Third-party KYC service providers who assist in verifying the identity of players where dx999 requires documentation checks. These providers are contractually bound to use the data only for identity verification.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session and gameplay data necessary to deliver their games on the dx999 platform. These providers do not receive your financial or identity data.
• Regulatory and law enforcement authorities: Government bodies, financial intelligence units, or law enforcement agencies where dx999 is legally required to report or disclose information, for example under AML reporting obligations. Such disclosures are made only to the extent required by law.

All third-party recipients with whom we share data are required to implement appropriate technical and organisational security measures to protect your personal data, and are prohibited from using it for any purpose beyond that for which it was shared.

06Payment Data and Financial Privacy

dx999 takes the security of payment data with particular seriousness. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a supported bank account, the actual transaction is processed directly by the relevant payment provider using their own secure infrastructure. dx999 does not store your full mobile banking account credentials, card numbers, or banking passwords at any point. What dx999 retains is a transaction record including the payment method type, a partially masked account identifier, the transaction amount in BDT, and the timestamp — sufficient to reconcile your account balance and support any dispute resolution process.

To protect against payment fraud, dx999 requires that deposits and withdrawals are made using payment accounts registered in the same name as the dx999 account. Any mismatch between the account name and the payment account name will trigger a verification review, during which withdrawal functionality may be temporarily suspended. This policy exists to protect you and all players from unauthorised use of payment methods.

07Cookies and Tracking Technologies

dx999 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help us operate the platform efficiently and improve your experience. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your gaming session, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: Used to understand how players interact with the platform — which pages are visited most frequently, where users encounter errors, and how gameplay sessions are structured. This data is collected in aggregated, anonymised form and is used only to improve the platform. dx999 does not use this data to identify individual players.
• Preference cookies: Used to remember choices you make on the platform, such as your display language, notification preferences, and any responsible gaming tools you have enabled. These cookies enhance the consistency of your experience across sessions.

dx999 does not use advertising cookies or behavioural profiling cookies. We do not share cookie data with third-party advertising networks. You may control cookie settings through your device browser settings; however, disabling essential cookies will impair your ability to use the platform. For more information on managing cookies on your Android or iOS device, consult your device manufacturer's support documentation.

08Data Retention

dx999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the full duration of your account's existence; following account closure, transaction records, KYC documents, and gameplay history are retained for a minimum of five years to satisfy anti-money laundering obligations; customer support communications are retained for three years from the date of each interaction; analytical and technical data (such as log files and IP address records) are retained for a maximum of 12 months.

Upon the expiry of the applicable retention period, your personal data is securely deleted or anonymised in a manner that prevents it from being linked back to you. If you request deletion of your data before the applicable retention period has expired, we will delete all data that we are not legally required to retain, and will inform you clearly which data must be kept and why.

09Data Security

dx999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dx999 platform, ensuring that your login credentials, session data, and financial information cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest, including identity documents, payment records, and account credentials. Passwords are hashed using industry-standard algorithms and are never stored in plaintext.
• Access controls limiting internal access to personal data on a strict need-to-know basis. dx999 staff members are granted access only to the data necessary to perform their specific role, and all access is logged and auditable.
• Regular security assessments and vulnerability testing of the dx999 platform infrastructure to identify and remediate security weaknesses before they can be exploited.

While dx999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your dx999 account has been accessed without your authorisation, contact [email protected] immediately. In the event of a data breach that poses a risk to your rights, dx999 will notify affected users as soon as practicable.

10Your Privacy Rights

As a user of dx999, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 days:

• Right of access: You may request a copy of the personal data dx999 holds about you, including the categories of data held, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to rectification: You may ask us to correct any personal data about you that is inaccurate or incomplete. For basic account details such as your registered name or mobile number, you may update these directly in your account settings.
• Right to erasure: You may request that we delete your personal data. We will comply with deletion requests to the extent permitted by law. Where we are legally required to retain certain data (for example, transaction records under AML obligations), we will inform you which data must be retained and the basis for retention.
• Right to restrict processing: You may ask us to suspend the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed, or while we consider an objection you have raised.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you may request that we provide your data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data where it is carried out on the basis of legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered account name and mobile number so we can verify your identity before processing the request. We do not charge a fee for handling data rights requests.

11Children's Privacy

dx999 is strictly an adult gaming platform. We do not knowingly collect personal data from any person under the age of 21. Registration on dx999 requires confirmation that the user is 21 years of age or older. If dx999 discovers that personal data has been collected from a user who is under 21, we will immediately close the account, delete all associated personal data to the extent permitted by law, and return any deposits made. If you believe that a minor has registered on dx999, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.

12Third-Party Links and Services

The dx999 platform integrates with third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver their respective gaming content. While these providers operate within the dx999 platform environment, they are independent companies with their own privacy practices. dx999 is not responsible for the privacy practices of third-party game providers. By playing any third-party game on dx999, you acknowledge that your gameplay data for that game may be processed by the relevant provider in accordance with that provider's own privacy policy. dx999 ensures that all integrated providers meet minimum data protection standards as a condition of their integration with our platform.

13Changes to This Privacy Policy

dx999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made to this Policy — for example, a change to the categories of data we collect or a new category of third-party recipient — we will notify registered users by email or by displaying a prominent notice on the platform at least 14 days before the change takes effect. For minor, administrative, or clarificatory changes, we may update the Policy without prior notification.

The most current version of this Privacy Policy is always available at dx999.pro/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the dx999 platform after any update to this Policy constitutes acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dx999 handles your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related enquiries within 5 business days.